Frequently Asked Questions

We have gathered some of your most asked questions, this will hopefully help you.

Where are we based?

UK, in a small town between Bath and Bristol, Keynsham.

Can I collect my order in person?

Yes, but this will be on a case-by-case basis. Please contact me before you place an order.

Do we ship internationally?

Yes, but not currently at this store. However, I do offer international shipping at my Etsy store.

How is my order shipped?

We mostly use Royal Mail, however, for larger orders, we may use other shipping companies. 

Can you track my order?

If you purchased your order with standard shipping, then no. Tracking is only available if you upgrade the shipping. Please contact me if you have any issues, as we can place an inquiry with Royal Mail for further information.

Can I change my order? 

We start on your order as soon as possible, so there is a limited time frame in which you can cancel or change your order. Please contact us as soon as possible if you want to go ahead with a change.

Most importantly... Can we be trusted with your order?

Completely yes, we have been going for over 6 years now. Although this website and branding are new (2022). Please check out my Etsy store with over 800 five-star reviews and 6,000 orders.